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Terms & Conditions

Last Updated: [27-11-2025]

 

These Terms & Conditions (“Terms”) govern your access to and use of ReviewFlowCX (“we”, “our”, “us”) and the services we provide to our business clients (“Clients”). End Users (“you”) are individuals who communicate with our Clients using SMS or messaging services delivered through our platform.

 

By using our services or providing your mobile phone number to one of our Clients, you agree to these Terms.

 

 

1. Description of Service

 

ReviewFlowCX provides messaging tools, missed-call follow-up, automation, and review-request services that enable businesses to communicate with their customers.

 

We are a service provider acting on behalf of our Clients. All messages you receive are related to your inquiry, appointment, or service.

 

 

2. SMS Messaging Terms

 

 

2.1 Message Types

 

Messages sent through our system include:

 

  • Responses to inquiries

  • Missed-call follow-ups

  • Appointment updates

  • Service confirmations

  • Review requests

  • Customer-care or transactional messages

 

We do not send marketing or promotional messaging without explicit consent.

 

 

2.2 Message Frequency

 

Message frequency varies based on your interaction with the business. You will only receive messages after providing consent through one of the Client’s approved opt-in methods.

 

 

2.3 Opt-Out

 

You may opt out at any time by replying:

 

STOP

 

After opting out, you will no longer receive messages unless you opt in again.

 

 

2.4 Help

 

For assistance, reply:

 

HELP

 

You may also contact us at reviewflowcx@gmail.com

 

 

2.5 Carrier Disclaimer

 

Carriers are not liable for delayed or undelivered messages.

Message & data rates may apply.

 

 

3. Consent

 

By:

 

  • Submitting your phone number via a website form

  • Calling a business and verbally agreeing to SMS follow-ups

  • Completing an in-person intake form

  • Texting the business directly

 

…you consent to receive SMS messages related to your service.

 

Our Clients are responsible for obtaining and documenting this consent. We enforce strict compliance with SMS regulations.

 

 

4. Use of Personal Information

 

We process your personal information (name, phone number, service details) only to deliver messaging services to the business you contacted.

 

For full details, please refer to our Privacy Policy:

https://reviewflowcx.com/privacy

 

 

5. No Third-Party Sharing

 

We do not sell, share, or distribute your mobile information to third parties or affiliates for marketing or promotional purposes.

 

We only share data with vendors that help us deliver messaging services (e.g., carriers and hosting providers).

 

 

6. Data Security

 

We take reasonable measures to help protect your personal data but cannot guarantee absolute security.

 

 

7. End-User Responsibilities

 

By using our services, you agree:

 

  • Not to misuse or provide false information

  • Not to use messaging for harassment, abuse, or illegal activity

  • Not to attempt to disrupt or compromise the platform

 

 

8. Changes to These Terms

 

We may modify these Terms from time to time. The updated version will always be available at:

 

https://reviewflowcx.com/terms

 

Your continued use constitutes acceptance of the updated Terms.

 

 

9. Contact Information

 

If you have questions about these Terms, please contact:

 

Email: reviewflowcx@gmail.com

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